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Building & Managing a World Class IT Help Desk (Paperback)
by
Bob Wooten
(Author),
G. Robert Wooten
(Author)
"The business world today is changing and the importance of technology is increasing rapidly within that world..." (
more
)
Key Phrases:
call management package
,
chargeback plan
,
call resolution times
,
Help Desk
,
Quick Recap
,
Real-World Example
(
more...
)
3 Reviews
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List Price:
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