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Introduction to Help Desk Concepts and Skills
 
 
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Introduction to Help Desk Concepts and Skills (Paperback)

by Susan Sanderson (Author), Susan Sanderson (Author) "The computer monitor freezes..." (more)
Key Phrases: reactive knowledge management, unified queue, proactive knowledge management, Help Desk Institute, Best Practices Survey, Reviewing Key Terms (more...)
4.4 out of 5 stars See all reviews (5 customer reviews)
Price: $81.67
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